Frequently Asked Questions

What payment methods do you offer?
You can make your payments for the platform via PayPal, 2CheckOut and BankWire. For more details don't hesitate to contact us.
How do I switch to a different price plan?
Just contact us and we will check together the best plan for you!
How can I get my money back?
Is the product not designed for your needs? We have a 14-day refund policy. Just contact us within those 14 days, let us know what went wrong and we will make sure to refund your money.
What can I expect from hosting, privacy, and security?
We install your platform on minimum 7 Cloud Servers after you provide us with the white-labeling data. While other platforms run on 1-2 shared hostings, your platform runs on at least 7 dedicated Cloud hosting and it’s ready to scale and grow your business.Security is a key point, that is why we constantly update our security systems. Hacks are not fun.We treasure your privacy! We have implemented contractual clauses regarding the privacy of our clients. Additionally, we’ve implemented internal procedures that are designed to prevent these situations.In a nutshell, we try to provide you the best services in the best conditions.
Where can I check the updates done to the platform
The updates done to the platform can be checked anytime in the ChangeLog section. You can find the menu in the footer of every page.
How can AvenoCam help grow my business?
Our professional team provides you with more than an IT solution. You have at your disposal professional teams of support, IT and even business.Want to hear more?We offer educational materials via our blog. We release new materials on client demands as well. You will also be taken care of by our Customer Success Manager, and you will never feel neglected or ignored. All your needs will be attended.  AvenoCam it’s not just a platform, it’s an entire team that helps you grow your business.
What do you offer me in terms of after purchase services and fees?
We offer you everything you need to start and grow your business. A successful business has a great team of professionals behind, which can be very expensive. This is why, here at AvenoCam, we offer you a team of highly skilled professionals at the best prices.  For the AvenoCam Packages, the price includes the live streaming platform with all premium features, free installation on cloud servers, one payment gateway integration, your colours integration, the hosting (+$0,04/GB for extra traffic), the support (customer, technical) and  performance updates & maintenance.You can have it billed Monthly or Annually. With the Annual billing, you pay the equivalent of 8 months and use it for 12 months, this means 4 months free, every year.
What type of support is available to AvenoCam clients?
You are not alone. AvenoCam is not just a platform, but also a team that stands behind you.From the beginning, a Customer Success Manager will guide you through the journey.Not only that, but we’ve prepared for you a 24 working hours response rate customer support service. In addition, we cover even your technical support needs, by managing the maintenance and recurrent updates for all the 150K lines of code.
How is my money flow?
All the revenue (private rooms, photos & videos, etc) from the platform gets into your bank account, and you manage the payments using the platform. No stress, no dates to remember, no calculation required. It’s like having your own accountant at your disposal 24/7.Clients purchase with real currency your tokens using the payment gateway that we integrate on your platform. The payment gateway transfers all the income into your bank account, from which you can pay your broadcasters, based on the payouts from your admin panel.   Want to hear something cool? We integrate cryptocurrency as well!
Is AvenoCam a White Label?
Yes, after purchase, together we start the process of having it personalized using labels such as: domain, logo, service prices,  broadcasters’ percentages, platform colors, legal documents and so on. We’ve created the packages in such a way that we assist with the integration of these labels that make the platform your own.All of these aspects transform AvenoCam platform into Your platform.We are an IT company and we provide you with a tool and a team for you to succeed in your business.

Support

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